Return Policy

We use a 30-day return policy, which means you have 30 days after receiving your item to request a return. Not all items are eligible for return (See Exceptions / non-returnable items below for more information).

To be eligible for a return, your item must be…

  • in the same condition that you received it - unworn, with tags, and in its original packaging. 
  • Included with a receipt or proof of purchase.
  • Requested for evaluation by Purnell Jewellery.

To start a return, contact us at

Please note that returns will need to be sent to the following address: 

PO BOX 786, Redhill, RH1 9HF, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The following items are not eligible for returns… 

  • Custom products (such as special orders or personalised items).
  • Bespoke Items.
  • Items for use in body piercings such as earrings.
  • Sale items and gift cards.

Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at